Emploi: product complaints associate:Randstad.ch
. 22. juillet 2021
. zug, zoug
. life sciences
. benoit rochat, bâle professionals health care & life sciences
. 058 201 54 40
description du poste
Do you have a first experience in a GMP environment with sample and complaints handling ? Would you like to work in a dynamic multinational environment ?
For our client, a biotech company in the Zug area we are looking for a Product Complaints Associate until July 2022, with the possibility of extension
- Role in the team- Coordinator of complaints and sample handling (40%)
. Processes incoming cases
. Responds to complaint originator queries and manages team email inbox- Quality Management system processes. (20%)
. Initiates/supports continuous improvement initiative/teams at a local or global level to address issues and resolutions with managerial support.
. Initiates/supports team efforts to simplify the process to reduce errors and non -added-value activities- Complaint data analysis (10%)
. Performs metric reporting including those related to assigned CMOs, partners, supplier review meetings and audits
. Communicate data trending, critical cases to impacted groups and managers.- Internal and external stakeholder management (10%)
. Participates in business relationships with internal departments as well as vendors and contractor
. Deliver external training, develop training content with particular attention to market-specific needs with respect to contractors, Affiliates, or Distributors
. Delivers internal training, develops training content, and manages updates for both global and local process requirements
. Responsible for ensuring Quality/ performance of internal/ external stakeholders against procedures.- Lab and sample investigation (10%)
. Perform sample evaluation as per the procedure
. Support the creation of an investigation method
. Performs internal or external lab activities under management supervision and ensures processes comply to SOPs and GMP- The investigation, root cause, and corrective/ preventive action. (10%)
. Perform case investigation, monitoring correct CAPA follow-up for the established root cause.
. Manage sample returns and perform sample evaluation.
. Manage internal and external lab and compliance to established processes.
Bachelor or Master in Life Science or Engineering
Proficient in Word, Excel, Powerpoint.
Fluent English (written and spoken) is a must
1-2 years work experience in pharma or biotech
Apply now to your next challenge!