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Emploi: product complaints

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job details

   . 25. juillet 2021
   . zug, zoug
   . life sciences
type d'emploi
   . temporaire
   . 16210
   . benoit rochat, bâle professionals health care & life sciences
   . 058 201 54 40
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description du poste

Do you have a first experience in a GMP environment with sample and complaints handling ? Would you like to work in a dynamic multinational environment ? 
For our client, a biotech company in the Zug area we are looking for a Product Complaints Associate until July 2022, with the possibility of extension
- Role in the team- Coordinator of complaints and sample handling (40%)
   . Processes incoming cases
   . Responds to complaint originator queries and manages team email inbox- Quality Management system processes. (20%)
   . Initiates/supports continuous improvement initiative/teams at a local or global level to address issues and resolutions with managerial support.
   . Initiates/supports team efforts to simplify the process to reduce errors and non -added-value activities- Complaint data analysis (10%)
   . Performs metric reporting including those related to assigned CMOs, partners, supplier review meetings and audits
   . Communicate data trending, critical cases to impacted groups and managers.- Internal and external stakeholder management (10%)
   . Participates in business relationships with internal departments as well as vendors and contractor
   . Deliver external training, develop training content with particular attention to market-specific needs with respect to contractors, Affiliates, or Distributors
   . Delivers internal training, develops training content, and manages updates for both global and local process requirements
   . Responsible for ensuring Quality/ performance of internal/ external stakeholders against procedures.- Lab and sample investigation (10%)
   . Perform sample evaluation as per the procedure
   . Support the creation of an investigation method
   . Performs internal or external lab activities under management supervision and ensures processes comply to SOPs and GMP- The investigation, root cause, and corrective/ preventive action. (10%)
   . Perform case investigation, monitoring correct CAPA follow-up for the established root cause.
   . Manage sample returns and perform sample evaluation.
   . Manage internal and external lab and compliance to established processes.
Bachelor or Master in Life Science or Engineering
Proficient in Word, Excel, Powerpoint.
Fluent English (written and spoken) is a must
GMP knowledge
1-2 years work experience in pharma or biotech
Apply now to your next challenge!


Job Category: Legal [ View All Legal Jobs ]
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Post Date: 07/24/2021 / Viewed 28 times
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